Refund Policy - the basics

Return & Refund Policy

Thank you for shopping at Sky3D Prints! We strive to deliver quality products and ensure a great experience for all our customers. Please read our policy below regarding refunds, returns, and replacements.

3D Printed Items & Custom Models

Due to the custom and made-to-order nature of 3D printing:

• All sales of 3D printed items are final. We do not offer cash or credit refunds on 3D printed items or digital models.

• Replacements for Faulty Items: If your 3D printed item arrives damaged, defective, or suffers a failure due to a printing error (through no fault of the buyer or misuse), we will gladly print and send you a replacement at no extra cost. Please contact us within [e.g., 14 days] of receiving your item with photos or videos showing the issue so we can inspect and resolve it promptly.

Non-3D Printed Items (Retail & Card Store Goods)

For all non-3D printed items (including trading cards, sealed products, gaming accessories, and general store merchandise):

• Eligibility: You may request a full refund or exchange within [e.g., 14 or 30 days] of purchase.

• Condition: Items must be unopened, unused, and in their original packaging, accompanied by a valid proof of purchase (receipt or order confirmation).

• Exceptions: Single trading cards or opened sealed trading card products are final sale to preserve market integrity.

How to Request a Replacement or Refund

If you need a replacement for a defective 3D model or wish to return a retail item, please get in touch with us:

• In Person: Visit us in-store during regular business hours.

• Email: [Your Business Email]

• Website: Contact us through our contact form at [Your Website URL].

Please include your receipt or order number, along with photos if you are requesting a replacement for a 3D printed item.